HOW GOOD ARE THE VIRTUAL INTERACTION SKILLS OF YOUR CUSTOMER-FACING TEAMS?
THE IMPORTANCE OF MSL TRAINING
For International MSL day, one of our Performance Directors, Darren Talbot took a deep dive into the importance of MSL training, sharing his insights on how the role of the MSL has changed over the last 2 years.
HEALTHCARE TRAINING SURVEY WHITE PAPER NOW AVAILABLE!
Our fifth annual Healthcare Training Survey white paper, which benchmarks and monitors the trends in our industry, is now published.
INVESTING IN YOUR PEOPLE AND YOUR TEAM THROUGH POSITIVE EMOTIONAL CONTAGION
The final post in the series looks at using Trust as a powerful tool for building “Positive emotional contagion”.